FREQUENTLY ASKED QUESTIONS

  • What are your hours?

    Tuesday - Friday 10a-5p

    We close art 4pm on Fridays

    Closed Weekends and Holidays

  • Where are you located?

    We are a home-based business in Elk Grove, CA



    We do offer in person meetings by appointment only. If you plan on bringing additional people we limit that to 1 additional guest. We ask that you don't bring children for safety reasons.

  • How can I get an estimate?

    We have easy to use forms on our website that will ask you all the information we need to be able to provide you with an estimate. 

  • What is your ordering process?

    We will email you an estimate for the items or services you requested. If you approve, respond to that email and we will email you an invoice for payment. Once payment has been received, we will email you a PDF proof (printing only) of your order for your approval. Once we receive your approval, the apparel and/or materials are ordered. Your turnaround time begins once they arrive from the vendor. Full payment is due prior to any order being placed for design, printing, apparel, signs, banners and promotional item orders.

  • What are your production turnarounds?

    Production turnarounds are based on our current workload at that time and will begin once the materials and/or apparel has arrived.



    Apparel  7-15 working days (Based on our workload at that time and application)



    Printing - 5-10 working days (Based on our workload at that time)



    Signs / Banners - 5-7 working days (Based on our workload at that time)

    Promotional Items - Are based on the vendor. Typically they are 5-10 working days + shipping



    Working days are weekdays. No weekends or holidays. Rush orders will incur additional fees for anything less than 5 business days. 

  • When will my order by ready?

    Check our Order Status page for updates to your order.



    We will notify you via email when your order is ready to be picked up. 

  • What forms of payment do you accept?

    Cash, Business Checks, Zelle® Bank Transfer or ATM/Credit Cards. Payments can be made Online through your invoice. We offer a 3.5% discount on all invoices paid in full by Cash, Business Checks or Zelle® only. 



    Discount does not apply to ATM/Credit Card payments.

  • Do you have Terms & Conditions?

    Yes. You can view them here.

  • Can I use my own Designer?

    Yes. Clients may use their own Designer for their printing projects. Should KDM be required to show or instruct the designer more than once how to set-up the artwork correctly a $75 p/h consulting fee will be charged to the client.

  • What is Vector Art and why do I need it?

    All logos and designs should be created within a vector format. You can then export raster files from that file. Vector art allows us to separate colors for screen printing, get a stitch count for embroidery or print high quality designs for our large format printing like banners and signs. It's a very flexible format that allows you to make the art as big or as small as you want without losing any quality. Raster images do not work the same. If you try to make them bigger than their original size they will end up blurry and pixelated.





    Vector File Types:

    .eps

    .ai

    .pdf

    .svg



    Recommended Software: 

    Adobe Illustrator or Vectr





    Raster File Types: 

    .png

    .jpg or .jpeg

    .gif

    .tif

    .psd

  • What file types do you accept?

    Web (72dpi, RGB): jpeg, gif, png



    Printing (300dpi, CMYK): ai, eps, pdf, jpeg, png 

    Bleed: 0.125



    Apparel Printing (300dpi, CMYK): ai, eps



    Signs / Banners (300dpi, CMYK): ai, eps, png, pdf

    Bleed: 0.50 on Rigid Signs

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